Refund Policy

Time Frame: Products can be returned within 7 days of receiving your order.

Condition: Items must be in their original condition, unused, and in their original packaging, including any seals, labels, or tags that came with the product.

Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required for all returns.

Certain items are not eligible for return, including but not limited to:

• Perishable Goods: Products with a short shelf life or classified as perishable.
• Custom Orders: Personalized or customized items.
• Opened Packages: Products that have been opened or tampered with, especially food items, due to health and safety regulations.
• Final Sale Items: Products marked as "Final Sale."

To initiate a return, please follow these steps:

• Contact Us: Reach out to our customer service team using the contact details below.
• Return Authorization: Once your return is approved, you will receive a return authorization number and instructions for returning the product.
• Shipping: Pack the product securely in its original packaging and include the return authorization number. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
• Return Address: Ship the product to the address provided by our customer service team.

Processing Time: Refunds will be processed within 7 business days after receiving and inspecting the returned product.

Refund Method: Refunds will be issued to the original payment method. Processing times may vary depending on your bank or credit card issuer.

Deductions: In some cases, a restocking fee or return shipping cost may be deducted from the refund unless the return is due to an error on our part.

Notification: You will be notified once the refund is processed. If more than 7 business days have passed since approval, please contact us.

Process: Contact our customer service team to discuss the availability of the replacement item. Exchanges will be processed after the original item is returned and inspected.

Shipping Costs: You may be responsible for additional shipping costs related to the exchange.

Direct Exchange: The fastest way to ensure you get what you need is to return the item and place a separate order for the new item.

Inspection: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect.

Resolution: We will offer a replacement or a full refund, including any applicable shipping costs.

If the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be in their original condition, unused, with tags, and in their original packaging. Proof of purchase is required.

For any questions or concerns regarding returns or refunds, feel free to contact us:

• Email: sivanandhini81@gmail.com
• Phone: +91 7680969484
• Address: Nagari, Chittoor, AP- 517592