Shipping Policy
Shipping policy
1. Shipping Locations
Domestic Shipping: We deliver to all states and union territories in India, ensuring your order reaches your doorstep no matter where you are within the country.
International Shipping: Currently, we do not offer international shipping. We are working towards expanding our reach and aim to introduce this service soon. Stay tuned for updates.
2. Processing Time
Orders are processed within 5-7 business days of placement. During peak seasons or holidays, processing times may be slightly extended. Any delays will be communicated promptly.
3. Shipping Time
Standard Shipping: Orders are delivered within 5-7 business days after processing, depending on the destination.
Express Shipping: Opt for faster delivery at checkout. Orders with express shipping are delivered within 2-4 business days.
4. Shipping Charges
Standard Shipping: A flat rate applies to all standard shipping orders within India. Free shipping is available for orders over ₹40.
Express Shipping: Charges vary based on destination and package weight. The exact fee is calculated at checkout.
5. Order Tracking
After your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your shipment via our website or the courier's portal.
6. Delivery Issues
For delays or delivery issues, contact our customer service team using the contact details below. We will liaise with the courier to resolve the issue promptly.
7. Damaged or Lost Packages
We take utmost care in packaging your orders. In the rare event your package is damaged or lost in transit, notify us immediately. We will arrange a replacement or refund based on the situation.
8. Shipping Restrictions
Certain products may have regional shipping restrictions due to local laws. If any restrictions apply, you will be notified during the checkout process.
9. Incorrect Address
Ensure the shipping address provided during checkout is accurate. VGM Products is not responsible for delivery issues arising from incorrect addresses. If you notice an error, contact us immediately before the order is shipped.
10. Contact Us
For any questions or concerns about shipping, reach out to us at:
- Email: sivanandhini81@gmail.com
- Phone: +91 7680969484
- Address: Nagari, Chittoor, AP- 517592